Submit a POD request
Request Proof of Delivery by providing shipment details, and we’ll get in touch shortly.
- Headquarters
- 8 Ginn Road, Scarborough, ME 04074
Ph: 800-831-6362
Frequently asked questions
Common questions about our Proof of Delivery process.
What is a Proof of Delivery (POD)?
A Proof of Delivery (POD) is a document confirming a shipment was successfully delivered, signed by the recipient and detailing the delivery date, time, and condition of the freight.
How can I request a POD?
You can request a POD through our online portal, by contacting customer service, or by reaching out to your account representative.
What information do I need to provide for a POD request?
To request a POD, provide your tracking number, shipment reference, delivery date, and recipient details for quick retrieval.
How long will it take to receive my POD?
Most POD requests are processed within 24 hours, but processing time may vary depending on shipment details and documentation availability.
What if I cannot find my tracking number?
If you don’t have your tracking number, provide the delivery date, recipient name, and shipment details, and our team will assist in locating your POD.
Can I request a POD for a delivery made several months ago?
Yes, PODs are typically available for up to 12 months after delivery. Contact us with your shipment details, and we’ll retrieve the document for you.
Our locations
Positioned for efficiency with coverage across the U.S. and Canada.